Active Electrical Distributors values the privacy of our customers, suppliers, and all individuals who interact with us. We are committed to protecting personal information in compliance with Australian privacy laws. This Privacy Policy outlines how we collect, use, store, and share personal information, ensuring that all data is handled securely and transparently.

1. Collection of Personal Information

We collect personal information to provide our services effectively and to improve the customer experience. Information may be collected directly from you, or through your interactions with us, including:

• Contact details such as your name, email address, phone number, and mailing address.
• Account-related information like billing details, delivery addresses, and payment preferences.
• Order and transaction history, including purchases made online or in-store, returns, and refunds.
• Feedback, surveys, and product preferences provided through online forms, emails, or in person.
• Cookies and web tracking data collected through your interactions with our website to improve our online services and make them more user-friendly.
• Social media interactions when you engage with us via platforms such as Facebook, Instagram, or LinkedIn.

In addition, we may collect information about you from third-party sources for the purpose of enhancing our services or verifying your identity. For example, when you apply for credit through Active Electrical Distributors, we may gather information from credit reporting bodies or other third-party services.

2. Use of Personal Information

We use the personal information collected to ensure we can provide you with the products and services you need, including:

• Order fulfilment: Processing your orders, arranging deliveries, and keeping you informed of your order status.
• Account management: Helping you with any issues related to your account, including billing, password resets, and profile updates.
• Customer support: Responding to your enquiries, complaints, or requests for more information about our services.
• Personalisation: Offering product recommendations and customising your experience based on your preferences and previous interactions with us.
• Marketing and promotions: With your consent, we may send you communications about upcoming products, special offers, and promotions. You can opt-out at any time by following the instructions in our emails or contacting us directly.

We may also use your personal information to meet our legal and regulatory obligations, such as ensuring compliance with applicable laws or responding to lawful requests from government agencies.

3. Disclosure of Personal Information

We understand the importance of confidentiality when it comes to your personal information. In certain cases, we may need to share your data with third parties to provide our services effectively. These third parties include:

• Delivery and logistics providers to facilitate the delivery of goods to your address.
• Payment service providers to securely process transactions.
• Marketing agencies to assist us in creating and delivering promotional content that is relevant to you.
• IT service providers who help us manage our systems, websites, and databases securely.
• Credit reporting agencies when you apply for credit with us, in accordance with Australian law.

Any third party that receives personal information from us is required to adhere to strict privacy guidelines and only use the data for the purposes for which it was shared.

4. Data Security

We take data security seriously and use a range of technical and organisational measures to safeguard your personal information from unauthorised access, alteration, or misuse. These measures include:

• Encryption technologies to protect sensitive information, particularly during online transactions.
• Access controls to restrict the number of individuals who can access your data.
• Regular reviews of our security practices to ensure they are up to date with industry standards.

However, while we strive to protect your personal information, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of any passwords or account credentials you use.

5. Cookies and Web Tracking

We use cookies and similar technologies to enhance the functionality of our website and improve the user experience. Cookies are small data files that are stored on your device when you visit our website. They help us:

• Recognise you when you return to our website.
• Understand how you interact with our site, so we can make improvements.
• Remember your preferences and tailor content specifically for you.

You can control cookie settings through your browser. However, if you disable cookies, some features of our website may not function as intended.

6. Credit Information

If you apply for credit with Active Electrical Distributors, we may collect additional information related to your creditworthiness. This includes:

• Credit reports from authorised agencies.
• Information about your credit history and any outstanding debts.
• Details of any previous credit arrangements you have with other providers.

We use this information to assess your application for credit and manage ongoing accounts. We may share your credit information with credit reporting agencies or debt collection services if necessary. We are bound by Australian law to ensure that your credit information is managed securely and only used for its intended purpose.

7. Access to and Correction of Personal Information

You have the right to access any personal information we hold about you and to request corrections if the information is inaccurate or outdated. To request access or make changes to your information, please contact our Moorabbin branch at the details below. We will respond to your request within a reasonable time and take appropriate action to correct any inaccuracies.

8. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When personal data is no longer needed, we will securely delete or anonymise the information.

9. Contact Us

If you have any questions or concerns regarding our privacy practices, or if you wish to make a complaint or request changes to your personal information, please reach out to our Moorabbin branch at:

Active Electrical Distributors – Moorabbin
102-108 Cochranes Road, Moorabbin, VIC 3189
Phone: 03 9553 0882
Email: info@activeelectrical.com.au

We take privacy enquiries seriously and will respond promptly to any concerns.

10. Changes to Our Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this page periodically to stay informed about how we handle your personal information.